Tune notification thresholds

Before you start

• Admin role
• Team members invited and approved

Steps

1. 1

   Open Settings → My notifications

   Each user controls their own delivery (in-app and email) for five categories: morning huddle, high-risk resident, staffing gap, family update approval, and import failure.

2. 2

   Set quiet hours

   Quiet hours suppress email outside the window; in-app still queues. Common: 9pm–6am.

3. 3

   Decide who owns each category at the org level

   We recommend: DON for high-risk and family approvals; Operations for import failures; charge nurses for staffing gaps and morning huddle.

4. 4

   Confirm marketing consent stays off unless asked

   Marketing email is opt-in only. AcuityRow never enables it during onboarding.

Common pitfalls

• • Turning off in-app alongside email means the user sees nothing — keep at least in-app on.
• • High-risk fanout respects role approval; pending users never receive PHI in notifications.