Help Center

Answers for operators using AcuityRow.

Product-specific guidance for Morning Row, resident risk, staffing fit, family updates, imports, and HIPAA-aware use. If you can't find what you need, our team responds within one business day.

32 articles across 7 categories

Getting started

5 articles

Stand up your first organization, facility, and Morning Row.

Morning Row

5 articles

Daily prioritization of residents who need attention first.

Resident Risk

4 articles

Per-resident risk view with source trail.

Staff Fit

4 articles

Match staffing to current resident acuity and coverage gaps.

Family Updates

4 articles

Drafts for families that a human always approves.

Imports and Integrations

5 articles

Bring in residents, shifts, and care signals from CSV, PDF, or spreadsheets.

Security and HIPAA-aware use

5 articles

How AcuityRow handles PHI, access, and audit.

Still stuck? Talk to a human.

Our team includes former DONs and senior-living operators. Email support@acuityrow.com or open a ticket — we reply within one business day.